Programs → Travel Program
WAV Single Rider Program
The WAV Single-Rider Program is the Center for Independent Living’s newest program, focusing on expanding on-demand, wheelchair-accessible transportation options for our consumers.
This program is meant to complement (not replace) paratransit and other traditional public transportation options.
The Single-Rider Program provides same-day “rides of last resort” and door-through-door support for our consumers to travel to and from essential services and appointments.
Who is eligible? CIL consumers who are:
Age 13 or older: ages 14 through 17 can use the program to get to CIL programs; 18 or older for any essential service or appointment
Traveling from Northern Alameda County
Using a mobility device and/or experiencing mobility challenges
Traveling on weekdays between 9 AM and 5 PM
Our Team
Meet the WAV Single-Rider Program Team
Key Terms
A few words we use when we talk about rides, and what they mean for you.
Program Eligibility and Scope
Eligible riders can receive up to 3 roundtrip rides per week, including up to 3 additional stops per ride. All rides and additional stops must be approved by our dispatcher, and depend on driver and vehicle availability.
Rides must start in Northern Alameda County, and can go up to 50 miles per ride.
Same Day
You can book a ride the same day that you’d like to travel, as long as you provide an hour or more advance notice. You can book a ride up to 36 hours in advance, with some exceptions made for rides to and from the airport and out-of-county MediCal appointments.
Single-Rider WAV
Our program is not pooled, meaning that we give one ride to one consumer at a time – though our wheelchair accessible vehicle (WAV) can seat up to 2 wheelchair-users and 2 ambulatory passengers all at once!
Door-Through-Door
Our program goes beyond curb-to-curb and provides support that goes all the way up to/through the doorways of your pick-up and drop-off locations. We can even provide some support carrying groceries, luggage, etc. if that would be helpful for you!
Essential Services and Appointments
What counts as an essential service or appointment?
- CIL programs like Social Club and Self-Advocacy 101
- Banks and credit unions
- Doctor’s appointments
- Job interviews
- Grocery shopping
- Pet clinics
- Benefits Counseling
- Airports
- Food banks and pantries
How to Book a Ride
We have 3 booking options:
1. Contact our Information and Referrals Dispatcher, Deja
Call or text 510-422-5075. The more information that you can provide about your trip, the better!
2. Use the Single Rider Program App
Download it from the Apple App Store or the Google Play Store for free. You can plan, schedule, and review your rides directly on your phone or tablet.
3. Email WAV@thecil.org
Email us with any questions you have about the Single Rider Program; we’ll be sure to help you out!
Booking Process
- Submit your ride request
- Our Dispatcher reviews your trip request: all same-day trip requests will be responded to within 1 hour, next-day requests within 3 hours
- Dispatcher contacts you with any clarifying questions
- Your ride is confirmed
- Complete your intake form and waiver
- Your driver comes to pick you up
- Have a great ride!
- Your driver takes you home
- Book your next ride!
